(435) 862-9284
wildcardpartyrentals@gmail.comEffective Date: August 20, 2026
At Wildcard Party & Event Rentals, we understand that plans can change. We do our best to be flexible while also protecting our ability to serve other customers who may be waiting to reserve the same equipment.
Please review our Cancellation & Refund Policy before placing your reservation.
You may cancel your reservation at any time by contacting us.
To be eligible for a refund of your rental charges, cancellation requests must be made at least 5 days before your scheduled rental date.
Refunds will be issued to the original payment method whenever possible.
Reservations canceled less than 5 days before the scheduled rental date are generally not eligible for a refund of rental charges.
By this point, your rental equipment has been reserved for your event and may no longer have been available to other customers.
If your cancellation is due to an emergency or extraordinary circumstance, please contact us. While we cannot guarantee a refund, we will review the situation and do our best to help whenever reasonably possible.
If you do not arrive for your scheduled pickup or are unavailable for a scheduled delivery and have not contacted us beforehand, your reservation may be considered a no-show.
No-shows are not eligible for a refund of rental charges.
Need to change your rental dates, pickup or delivery arrangements, or rental items?
Please contact us as soon as possible.
We will gladly accommodate changes whenever inventory and scheduling allow. Additional charges or refunds may apply depending on the changes requested.
Changes are not guaranteed and may be limited by equipment availability or existing reservations.
Although we make every effort to maintain accurate inventory and availability, rare situations may occur in which reserved equipment becomes unavailable.
If we are unable to fulfill all or part of your reservation because of equipment damage, an unexpected inventory issue, or another issue that prevents us from providing the reserved equipment, we will work with you to find an appropriate solution.
Depending on the circumstances, available options may include:
Weather conditions are a normal part of planning outdoor events.
Because rental equipment is reserved for your event dates, cancellations due to weather are generally subject to the same cancellation requirements described in this policy.
If severe weather creates unsafe conditions or significantly affects your reservation, please contact us. We will work with you whenever reasonably possible to reschedule your rental based on inventory and scheduling availability.
Approved refunds are typically processed within 2 business days after approval.
Once a refund has been processed by Wildcard Party & Event Rentals, your bank, credit card company, or payment provider may require additional time before the refund appears on your account.
Refunds will be returned to the original payment method whenever possible.
A refundable security deposit may be required at the time of booking.
When a security deposit applies, the deposit is collected as part of your payment at checkout. It is an actual payment collected with your reservation and is not merely an authorization hold on your payment method.
The security deposit amount is based on the rental total and will be clearly displayed before payment.
Security deposits are handled separately from rental charges and rental refunds.
When a security deposit is required, a valid credit card is required for the security deposit. Debit cards cannot be accepted for the security deposit.
If a reservation is canceled before the rental equipment is received, any refundable security deposit collected for that reservation will be handled separately from the rental charges and refunded when appropriate, subject to any amounts legitimately owed under the Rental Agreement.
For completed rentals, the security deposit is refundable after all rented equipment has been returned and inspected.
Once the equipment has been returned and inspected, Wildcard Party & Event Rentals will process an eligible security deposit refund within 2 business days. Your credit card company may require additional time to post the refund to your account.
Damage, missing items, late returns, unpaid rental charges, or other applicable charges may affect the amount returned or may result in additional charges as provided in the Rental Agreement.
The Rental Agreement contains the complete rental-specific terms governing security deposits, equipment condition, damage, loss, late returns, unpaid charges, and other rental responsibilities.
Every equipment rental is also subject to the applicable Rental Agreement.
The Rental Agreement contains additional terms concerning your rental, including equipment responsibilities, security deposits, damage and loss, pickup and delivery, returns, late fees, safety requirements, liability, and other rental-specific obligations.
Any required Rental Agreement must be signed before the rental equipment is released to you.
If you have any questions about cancellations, refunds, reservation changes, or security deposits, please contact us before placing your reservation. We're happy to explain our policies and help you understand your rental.
Wildcard Party & Event Rentals
Website:
wildcardpartyrentals.com
Email:
wildcardpartyrentals@gmail.com
Phone:
(435) 862-9284
